Returns & Exchanges
At Montore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple return process.
30-Day Return Policy
You may request a return within 30 days of receiving your order. Items must be unused, unworn, and returned in their original condition and packaging.
Return Requirements
- Item must be in original condition.
- Jewelry must not show signs of wear, damage, or alteration.
- Original packaging should be included.
- Proof of purchase is required.
Refund Process
Once your return is received and inspected, we will process your refund. Approved refunds will be issued to your original payment method.
Exchanges
If you would like to exchange an item, please contact our support team. We will guide you through the exchange process based on product availability.
Non-Returnable Items
- Items damaged due to improper care.
- Customized or personalized products.
- Items returned after the return period.
Contact Us
For return or exchange requests:
Email: Support@themontore.com
Phone: +1 (307) 443-6821